So far the debate on banker bonuses seems to have focused on two areas: the unfairness and inequality that the bonuses represent, and the value (or not) that they add to the businesses they run. The first represents the view of society as a whole, questioning whether anyone is worth a million-pound bonus on top of their million-pound salary. The second represents (or is supposed to represent) the view of the shareholders, who are putting it in perspective with the billion-pound profits of the banks they own.
However I think there is another equally valid perspective, namely that of the customers. Let’s see how well they’ve done there: Continue reading